Samford Doctors Surgery is a mixed billing practice.
Full payment is required on the day of consultation by cash or credit card (VISA or Mastercard only). For your convenience, we can claim your Medicare rebate on the spot if you have registered your details with Medicare.
Telehealth consultation fees were introduced by the Department of Health in March 2020 in response to the COVID-19 Pandemic. The Department have outlined specific criteria for bulk billing patients for a telehealth consult, it is up to each individual doctor if they will offer telehealth consults or not, telehealth is only offered if you are a regular patient of the surgery.
Children 16 years of age or under with a valid Medicare card
Pension card holders 65 years or over
All Gold DVA card holders
DVA White cardholders for conditions
We do not bulk bill Commonwealth Senior Health Card holders
We do not bulk bill on public holidays or after hours
Other Fees and Information
Other fees may be applicable to cover costs of medical consumables eg: injections, Implanon removals/insertion, excisions, and some dressings.
For your convenience, we offer cash and EFTPOS facilities.
Please note: Medicare will require your current bank details to process rebates as they no longer issue cheques.
In order for us to keep providing you with this free access to the doctor, we need to be efficient with our use of the doctor’s time. Your help in this matter is greatly appreciated.
Standard appointments are designed to allow the doctor to have an average of 10 minutes with each patient. This is generally long enough to cover one single health problem which typically may involve discussing a short history, carrying out a simple examination, and prescribing medication.
To keep the doctors on time and to allow them to give your health issues the attention they deserve without being rushed, please consider bringing one problem to each appointment.
For information about getting results from a test your doctor has ordered for you, click here.
When you arrive
When you arrive, please inform the receptionist of your arrival so that we can check you in our computer system.
Please inform us if you think you are contagious as we may choose to seat you away from other patients.
Additionally please inform us if you arrive and are suffering from an emergency situation such as chest pain or shortness of breath or an allergic reaction.
Accidents and Emergencies
Please advise reception staff on the phone if you feel that your problem is an emergency.
We make every effort to care for our patients in an emergency; however, in life-threatening situations such as loss of consciousness, chest pain, sudden shortness of breath, and allergic reactions, we recommend calling an ambulance by dialing 000, as you are most likely to require hospital attention.
In some semi-urgent cases we can try and fit you in with a doctor, so please inform the reception staff if you feel it is an emergency.
We also subscribe to an After Hours Medical Service to look after our patients when the surgery is closed. They can be contacted on 13SICK. They provide a bulk billed home visit service in the Brisbane and outer metropolitan area between 6.00pm- 8.00am Monday to Friday, from 12.00pm Saturday, all day on Sundays and Public Holidays, they send us a report of the visit. There are a number of other out of hours providers in the Brisbane area.
Alternatively, our nearest public hospitals with an emergency department are:
Prince Charles Hospital (Chermside)
Royal Brisbane Hospital & Royal Children’s Hospital (Herston)
Redcliffe Public Hospital
Mater Public Hospital (South Brisbane).
Our nearest private hospitals with an emergency department are:
Holy Spirit Northside Hospital (Chermside)
St Andrew’s Hospital (Spring Hill)
Wesley Hospital (Auchenflower)
Mater Private Hospital (South Brisbane).
Home visits and Walk in appointments
Home visits may be booked in advance in some cases for frail elderly patients or patients with reduced mobility. These requests need to be discussed with the doctor and are not guaranteed to be granted, but we will do our best to help.
Walk in appointments are available, the doctors prefer if you are able to make an appointment to see them, however we will always try to accommodate any patient that walks in without an appointment, especially if it is a medical emergency. We would also appreciate it that if you have walked in without an appointment and we have fitted you in that you try and keep the medical appointment to a minimum and then re book a full appointment with the doctor at a suitable time.